October 05, 2022
The company claims it lost approximately $5 million to theft in the last three months in the New York City stores alone. It was bad enough that it received notice on its earnings call. Rite Aid CEO Heyward Donigan said that the company has experienced “headwinds from front-end shrinkage in our New York City urban stores,” according to Business Insider.
October 05, 2022
The earnings call also revealed that the company is reportedly testing new security measures that may enhance how much merchandise is protected from theft. Andre Persaud, Rite Aid’s chief retail officer, has stated that they may need to massively increase the number of products kept behind lock and key in their stores to prevent increased levels of theft.
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Rite Aid is looking at putting all its items in these protected cases so that only paying customers can access them. They are also considering hiring off-duty police officers to work in their stores for security purposes. The company is concerned about the amount of crime and theft in those stores daily.
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The New York Police Department (NYPD) released data showing that petty theft in New York City has increased by 42% this year compared to last. Robbery and burglary are also rising, up 37% and 32%, respectively.
According to company reports, a single Rite Aid located in Manhattan’s Hell’s Kitchen neighborhood had over $200,000 worth of merchandise stolen in just two months. Thus, the company can see that it needs to take action to reduce the amount of stolen merchandise in its stores.
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Persaud has stated that the goal for the company is not to close its stores but to keep them open with enhanced security measures. This will permit customers to still take part in purchasing items from Rite Aid, but the goal is to reduce the amount that is stolen so that those stores can remain open.
Rite Aid reported that its revenue for this quarter dropped to $5.9 billion from $6.11 billion the previous quarter. The company cited decreased demand for COVID-19 vaccines, tests, and the closure of some of its stores for the decline in revenue, among other factors.